Showing posts with label Amazon. Show all posts
Showing posts with label Amazon. Show all posts

Sunday, 10 August 2014

Amazon vs Hachette - Amazon as the white knight, voice of reason, protector of the consumer?

Amazon are now trying to rope publishers and authors into their price war with Hachette and other major publishers.

It worries me greatly that Amazon are portraying themselves as taking the moral high ground, pushing through change for the good of the book industry.

Their calculations do show that we all make more money selling books at Amazon's dictated low prices, but that's based on Amazon's rather unrealistic example prices.

The real comparison is not cheap ebook to expensive ebook, it's ebook to print book.

Amazon fix the maximum price of an ebook at $9.99 or £6.99, which is where most of our books sit, because their print versions are usually priced in the region of £15 to £25.

Amazon pay a fixed royalty of 70%, and when I say fixed, I mean that sometimes it's 35% for no good reason that I can figure out. They say that it's because someone from another country bought the book. Whatever.

I've copied Amazon's begging letter below so that you can see the game they're playing. Make no mistake, Amazon are not acting out of a philanthropic desire to protect the consumer. They're looking to increase their profits and screw the traditional publishers over for not playing their game.

I urge you not to support Amazon. Let the consumer decide without pressure from corporations.




Dear KDP Author,

Just ahead of World War II, there was a radical invention that shook the foundations of book publishing. It was the paperback book. This was a time when movie tickets cost 10 or 20 cents, and books cost $2.50. The new paperback cost 25 cents – it was ten times cheaper. Readers loved the paperback and millions of copies were sold in just the first year.

With it being so inexpensive and with so many more people able to afford to buy and read books, you would think the literary establishment of the day would have celebrated the invention of the paperback, yes? Nope. Instead, they dug in and circled the wagons. They believed low cost paperbacks would destroy literary culture and harm the industry (not to mention their own bank accounts). Many bookstores refused to stock them, and the early paperback publishers had to use unconventional methods of distribution – places like newsstands and drugstores. The famous author George Orwell came out publicly and said about the new paperback format, if “publishers had any sense, they would combine against them and suppress them.” Yes, George Orwell was suggesting collusion. 

Well… history doesn’t repeat itself, but it does rhyme.

Fast forward to today, and it’s the e-book’s turn to be opposed by the literary establishment. Amazon and Hachette – a big US publisher and part of a $10 billion media conglomerate – are in the middle of a business dispute about e-books. We want lower e-book prices. Hachette does not. Many e-books are being released at $14.99 and even $19.99. That is unjustifiably high for an e-book. With an e-book, there’s no printing, no over-printing, no need to forecast, no returns, no lost sales due to out of stock, no warehousing costs, no transportation costs, and there is no secondary market – e-books cannot be resold as used books. E-books can and should be less expensive.

Perhaps channeling Orwell’s decades old suggestion, Hachette has already been caught illegally colluding with its competitors to raise e-book prices. So far those parties have paid $166 million in penalties and restitution. Colluding with its competitors to raise prices wasn’t only illegal, it was also highly disrespectful to Hachette’s readers.

The fact is many established incumbents in the industry have taken the position that lower e-book prices will “devalue books” and hurt “Arts and Letters.” They’re wrong. Just as paperbacks did not destroy book culture despite being ten times cheaper, neither will e-books. On the contrary, paperbacks ended up rejuvenating the book industry and making it stronger. The same will happen with e-books.

Many inside the echo-chamber of the industry often draw the box too small. They think books only compete against books. But in reality, books compete against mobile games, television, movies, Facebook, blogs, free news sites and more. If we want a healthy reading culture, we have to work hard to be sure books actually are competitive against these other media types, and a big part of that is working hard to make books less expensive.

Moreover, e-books are highly price elastic. This means that when the price goes down, customers buy much more. We've quantified the price elasticity of e-books from repeated measurements across many titles. For every copy an e-book would sell at $14.99, it would sell 1.74 copies if priced at $9.99. So, for example, if customers would buy 100,000 copies of a particular e-book at $14.99, then customers would buy 174,000 copies of that same e-book at $9.99. Total revenue at $14.99 would be $1,499,000. Total revenue at $9.99 is $1,738,000. The important thing to note here is that the lower price is good for all parties involved: the customer is paying 33% less and the author is getting a royalty check 16% larger and being read by an audience that’s 74% larger. The pie is simply bigger.

But when a thing has been done a certain way for a long time, resisting change can be a reflexive instinct, and the powerful interests of the status quo are hard to move. It was never in George Orwell’s interest to suppress paperback books – he was wrong about that.

And despite what some would have you believe, authors are not united on this issue. When the Authors Guild recently wrote on this, they titled their post: “Amazon-Hachette Debate Yields Diverse Opinions Among Authors” (the comments to this post are worth a read).  A petition started by another group of authors and aimed at Hachette, titled “Stop Fighting Low Prices and Fair Wages,” garnered over 7,600 signatures.  And there are myriad articles and posts, by authors and readers alike, supporting us in our effort to keep prices low and build a healthy reading culture. Author David Gaughran’s recent interview is another piece worth reading.

We recognize that writers reasonably want to be left out of a dispute between large companies. Some have suggested that we “just talk.” We tried that. Hachette spent three months stonewalling and only grudgingly began to even acknowledge our concerns when we took action to reduce sales of their titles in our store. Since then Amazon has made three separate offers to Hachette to take authors out of the middle. We first suggested that we (Amazon and Hachette) jointly make author royalties whole during the term of the dispute. Then we suggested that authors receive 100% of all sales of their titles until this dispute is resolved. Then we suggested that we would return to normal business operations if Amazon and Hachette’s normal share of revenue went to a literacy charity. But Hachette, and their parent company Lagardere, have quickly and repeatedly dismissed these offers even though e-books represent 1% of their revenues and they could easily agree to do so. They believe they get leverage from keeping their authors in the middle.

We will never give up our fight for reasonable e-book prices. We know making books more affordable is good for book culture. We’d like your help. Please email Hachette and copy us.

Hachette CEO, Michael Pietsch: Michael.Pietsch@hbgusa.com

Copy us at: readers-united@amazon.com

Please consider including these points:

- We have noted your illegal collusion. Please stop working so hard to overcharge for ebooks. They can and should be less expensive.
- Lowering e-book prices will help – not hurt – the reading culture, just like paperbacks did.
- Stop using your authors as leverage and accept one of Amazon’s offers to take them out of the middle.
- Especially if you’re an author yourself: Remind them that authors are not united on this issue.

Thanks for your support.
 
The Amazon Books Team

P.S. You can also find this letter at www.readersunited.com

Tuesday, 3 December 2013

CGW Publishing to Launch Time Travel Delivery Service

In order to upstage Amazon's bizarre drone powered delivery plans, CGW Publishing has announced its new time travel delivery service.

The new service works by delivering the book before the customer has bought it, so from their point of view, the book arrives at the instant they complete the transaction.

The high cost of the technology required is offset by the use of cheap delivery labour, using the existing network of canals and narrowboats, the pony express and boy scouts.

When a customer orders a book, it is sent back in time to the most cost effective delivery point and transported to the customer's location where it then waits in secure storage for the customer to order it, at which time it is then posted through the customer's letter box.

The new service is currently being trialled in 1973, and will be available worldwide as from yesterday.

Friday, 4 January 2013

Nook fails to save Barnes and Noble

Barnes and Noble, America's biggest book retailer, is in trouble with declining sales of both print books and ebooks through its Kindle-clone ebook reader, the Nook.

"Retail sales from the company’s bookstores and its Web site, BN.com, decreased 10.9 percent from the comparable nine-week holiday period a year earlier, to $1.2 billion, the company reported. More worrisome for the long-term future of the company, sales in the Nook unit that includes e-readers, tablets, digital content and accessories decreased 12.6 percent over the same period, to $311 million." (NY Times)

We were very interested to see the Nook being advertised on TV before Christmas, with its differentiator being its unique nightlight feature. Except it's not unique, there's a Kindle with a backlit display too. And a Kobo. And of course, an iPad is nothing but backlit, which would be useful if you could hold the thing up for more than a few minutes at a time.

B&N's Nook has a problem: Amazon's Kindle has been for sale in the UK since 2009. Kindle has a 3 year lead on Nook.

In the UK, you can only buy ebooks for the Nook from WHSmith, however, "Underlying sales at WH Smith have continued to fall in the first 10 weeks of the retailer’s financial year." (FT)

So far, we've seen nothing to slow Amazon's tightening grip on the supply chain...

Thursday, 20 December 2012

Support Your Local Book Shops

Here's a message from the owners of two independent book shops.

We run the Warwick and Kenilworth bookshops, independent retailers which have been a proud part of our local high streets for many years.

As we run into the busy Christmas period, we face unrelenting pressure from huge online retailers, like Amazon, undercutting prices -- and it's pushing businesses like ours to the brink.

But what’s even worse is that Amazon, despite making sales of £2.9 billion in the UK last year, does not pay any UK corporation tax on the profits from those sales.

In our book, that is not a level playing field and leaves independent retailers like us struggling to compete just because we do the right thing.

That's why we've started a petition on Change.org calling on Amazon to pay their corporation tax in the UK. Click here to join us.

All Amazon UK book and toy sales are routed through its Luxembourg subsidiary. So when the British public buy goods from Amazon, they are in fact paying a Luxembourg company.

This means Amazon can avoid paying British corporation tax on the profits it makes. Tax experts say if Amazon's total UK sales profits were not funnelled to Luxembourg, it could be paying as much as £100m a year in British corporation tax.

As Independent booksellers, we are happy with competition in the market but believe it should be on level terms and by dodging corporation tax in this way, Amazon start with an unfair advantage.

As they grow bigger it’s inevitable that shops like ours will be under even more pressure. That’s bad for customers, bad for the high street and bad for the UK.

Amazon may be obeying the letter of the law - but they’re certainly not being fair. Recently Starbucks announced that they had caved to public pressure and would look at their tax affairs in the UK. It’s time that Amazon did the same.

We pay our taxes and so should they -- please take a stand with us and tell Amazon to pay their fair share.

Thank you for your support,

Frances and Keith

Warwick & Kenilworth bookshops


PS - The Independent has already picked up on our campaign. Please share this campaign with your friends by forwarding this email or sharing this link: www.change.org/amazon

Thursday, 2 August 2012

Amazon reviews for Dreams Do Come True


Amazon reviews for Dreams Do Come True

Read This Book, 26 July 2012


If you want to be inspired and uplifted then READ THIS BOOK
If you have fertility problems then READ THIS BOOK
If you have relationship problems then READ THIS BOOK
If you want to laugh a lot then READ THIS BOOK
If you want to feel true emotion then READ THIS BOOK
If you want to feel as though you have done something truly amazing then READ THIS BOOK as the proceeds are to help others.
I laughed and cried but most of all I felt human and I felt as though I belonged, this book gave me back my sanity and my true belief in myself.


What a brilliant book ! ;-), 17 July 2012


Well what can i say but this book is absolutely brilliant it had me smiling to all most crying its the best book I've read in my life and is something close to my own heart. Trudie & Lloyd have put there hearts & souls in to this book really brought it home that how much one couple wanted a special little person in their life as much as the next person. Ive gotta say it had me welling up from the first chapter. You've just gotta read it to understand i can assure you once you start this book you'll not be able to put it down its the case of you want to know what happened next. Best thing is they got Jaja in the end and the book is to raise money for a brilliant cause please share the link and book with everyone you know.

Good luck Trudie & Lloyd and Jaja raising the money i wish you all the best in the journey to raising the 1 million pound lots of love from us xxxxxxxx ;-)


Loved it., 8 July 2012
By juliemo61 - See all my reviews

A really great read. I smiled, I laughed and I cried my way through this book. I admire the down to earth, honest descriptive writing. Very refreshing. It's amazing how two people have survived all the trauma they have gone through, and still seem to be very much in love. Well done for such an inspirational book. The very best of luck in achieving your goal.

Dreaams Do Come True/ The Proof is in the reading., 13 Jun 2012
By J M Swarbrick (Leyland) - See all my reviews

Couldn't put this book down. Well worth reading , Funny, witty, full of emotion, an experience to treasure. One can learn so much from this book, that a family's love and perseverance can conquer that which seems insurmountable. Many thanks to the Authors.

Dreams Do Come True, 12 Jun 2012
By Julia, Lancs - See all my reviews

A great read. Very personal and heart warming; tells how a couple can overcome the odds, keeping their marriage intact and taking the blows with determination to fulfill their lifelong dream of having a family. Very inspiring for those out there still hoping to make a baby.

Amazing - what a read, 11 Jun 2012
By Mrs N - Lancashire - See all my reviews
Never written a review about a book before but had to write one about this one.

A truly amazing, heart wrenching story of a true life experience of one fantastic couple.

You can't put it down once you start reading it, it's so enjoyable - a very easy read but very touching, obviously written from the heart.

an excellent read, 1 Jun 2012
By Mrs C (Lancs) - See all my reviews

Just loved this book, what a wonderful story really found it hard to put down. You have to admire this couple for determination and strength to overcome the the heartache of what life sometimes throws at you. Its one of those books you could read over and over again. excellent and inspirational.Must also add that I found it a lot more enjoyable than fifty shades of Grey.

A Book of love, life and laughs... Just couldn't put it Down..., 24 April 2012
By LisaMarie - See all my reviews

I bought this book as i am about to start the IVF journey myself and have a very dear friend who's first round of IVF very upsettingly failed (I have bought her the book and hope she finds it as great a read as me)
This book shows how Trudy and Lloyd have battled when the world was against them, yet at the end they have the most beautiful young man there is. It tells a story that keeps you wanting more and more (my husband had to literally take the kindle off me one night as it was gone 1am and I was chuckling away)
I cried a tear and also laughed so hard (whilst having my car MOT'd, in a full car showroom can I add) and found it so hard to put down.
This book is a joy to read, and is written so very well that you feel the authors are actually reading it to you,

About to start IVF? Or know someone who is? Then this is the book for you.... It helps you understand.

Well done Trudy and Lloyd, a cracking read!

Dreams Do Come True, 16 April 2012
By Adele - Blackburn - See all my reviews

Excellent read and would definitely endorse. I was recommended this book by a friend and it was the first I downloaded on my Kindle. I don't usually read non-fiction and I have never reviewed a book before, but I found Trudie and Lloyd's story made me laugh out loud, sometimes brought me near to tears and as a mother it made me realise how lucky I am - I don't think I've ever discussed a book so much. I hope that the Thompsons achieve their goal in raising the funds through their book to help others become parents.

The Power Of Positive Thinking, 10 Mar 2012
By M. Goulding (Crete, Greece) - See all my reviews


If I wanted to read a book that would help me triumph over adversity, this would be it. So often this type of book can be maudling, but this one tells you in simple terms that if you set your mind to something you CAN do it (my capitals, not those of the authors). It reminded me of Jeffrey Archer's first book - the story of his own determination to triumph over bankruptcy - "Not A Penny More, Not A Penny Less". I say that, not because the authors' own experiences were in any way similar to his. But because in their own way, in their very different social situation, they did it too. Well done to them - and thanks for the read!

FANTASTIC READ, 17 Dec 2011
By Miss G. Sage "Gilly" (Lancashire UK) - See all my reviews


What a lovely book, so touching, amazing, informative, heartwarming and with a touch of sadness, but what a wonderful outcome, and also a brilliant read very well written by the Thompsons,I loved the way it gives his and hers points of view I couldn't put it down will recommend it to all my friends. A Wonderful read. Can't wait for the sequel!!

Excellent read, 2 Dec 2011
By Penman - See all my reviews

A story written from the heart about an ordinary couple who have gone through so much together yet continued to remain strong and positive. This book is an excellent read and once you have it in your hand you just cannot put it down. It's a fantastic story that reaches all your emotions and shows how you can achieve anything with the right attitude. We should all buy this book especially if we need uplifting but buy it anyway because it's an amazing story that will send you on a very heart warming, humorous and positive journey. A must buy for both women and men. We can all learn from this human story so simply click and purchase. You won't be disappointed and its money well spent. Truly inspirational. Well done Trudie and Lloyd.

Thursday, 19 July 2012

The Pocket Pitching Bible Hits Amazon's Number One Spot

Paul Boross’ new book, The Pocket Pitching Bible, has already hit the number one position in its sales category, just a few weeks after its launch.

The book builds on the success of Boross' first book, The Pitching Bible, and the new book has been created as a pocket companion guide to it.

Paul Boross said, "I am very happy to see that so many people have wanted to get The Pocket Pitching Bible in addition to The Pitching Bible. My new book is the perfect aide memoir to the original and people are already reporting that they are The Pocket Pitching Bible just before they go into pitches so that they can make sure that they remember all the key ingredients of a perfect pitch"

The new book is much smaller than the original at 210 pages versus 350, and it packs all of the author's 25 years of experience in pitching into a handy format that readers can take with them on any business trip.

Not only is the new book a condensed version of the original with just the key points, checklists and practice exercises, it also features all new content in several key areas, all with the aim of making it as easy as possible for the reader to prepare quickly for an important presentation.

"I'm very excited at this news about The Pocket Pitching Bible's Amazon sales rank”, concludes Boross, "and I feel very grateful to all of the readers of my books who have given me such valuable feedback on how they are using them. I know that a lot of people are still worried about the state of the economy and feel that any edge in a pitch situation can make the difference between failure and the survival of a business. I've spent 25 years developing these skills with clients all around the world, and the one thing that stands out above all else is that making a real and genuine connection with your audience is what makes that difference, every time. I’ve really worked hard at creating two books which capture the essence of how to do that, and my readers tell me it works, so that works for me!"

The Pocket Pitching Bible is available from all good book stores. Published by CGW Publishing and priced at £7.99 ISBN 978-1-9082931-2-1.

Tuesday, 25 October 2011

Dreams Do Come True hits Number One on Amazon

We're very excited to announce our second number one ranking book; Dreams Do Come True by Trudie and Lloyd Thompson.

Following their appearance on BBC Radio Lancashire's Sally Naden show, their book hit the number one position on Amazon in their category - pushing Robert Winston's book into third place:


Wednesday, 7 September 2011

Judge a Book By Its Cover

We're just working on a new book by Ronna Smithrim & Christopher Oliphant on the subject of 'Radical Acceptance', and in trying to work out the book's target market and pricing, I've realised that online shopping has skewed the book market.

I've said before that cover design is important in selling a book, and that designing a cover for print is different to designing one for that little thumbnail that you see when browsing online.

Printing a book is a fixed cost, so the main variable that determines margin is the cover price. A lower price might mean more sales, but not necessarily. This introduces another variable into the equation - the page count.

A book of 100 pages might cost *2 to print, and a book of 500 pages might cost *6 to print. I've used * as a generic currency symbol here.

However, when you look on Amazon, you see that all of the books in your genre are in the range of *5 to *10. Clearly you can't price a 500 page book at *5, because you'd make a loss on each one you sell. But if you price it at *15, you potentially reduce sales.

When someone walks into a book shop and picks up your book, the size of it communicates perceived value. The thicker it is, the more the reader thinks it is worth, up to a point, which is the size at which the reader decides that they can't be bothered to read something that big.

If you want a light holiday read, you don't buy War & Peace.

If you want a 'ten tips to being a great manager' type book, you don't want something that will take you 6 months to read.

And a book on speed reading? How thick should that be?

So I think that what authors - and publishers - are doing is increasing margins by making books smaller. Take half your content out and save it for your next book.

This creates a problem for anyone with a 500 page book - although Amazon does list a book's page count, do you look at it when you're choosing a book? Do you use it to determine the value of a book?

Probably not. You probably just look at the price and assume that all of the books are about the same size...

Monday, 22 August 2011

Cutting Out the Middle Man

Fanseyeview reports that Amazon and authors are cutting out the middle man, in this case the publisher.

Well, in every market we see a long term trend of price wars at the retail end squeezing margins across the whole supply chain. As an ecosystem, the publishing world produces a few gems and a lot of noise, for example the ever-increasing pile of self help books from minor celebrities.

For a few years, the print end of the supply chain has reduced costs, through digital technology, then a move to Asia and China, where we can get a 250 page book printed in relatively small quantities for £0.78 (about $1).

While it's easy to focus on the greedy retailers such as Amazon and their cut-price-to-win-market-share-at-publisher's-expense strategy, we shouldn't overlook the role of distributors who are still looking for 50% of cover price to hold stock for a publisher.

The evolution of any market in this state is "disintermediation", or the cutting out of the middle man.

However, it is easy for people to see the publisher as the middle man, and say that with self publishing, who needs a publisher?

Duh....

Self publishing means that the author becomes the publisher. And then, instead of writing, or talking to readers, or holding signing events, the author spends his or her spare time managing orders, maintaining ISBN records, designing book covers, formatting manuscripts, setting up pages on Amazon, setting up distribution arrangements, locating niche retailers and all the other things that we do as a publisher.

So disintermediation can't take out the publisher. Remember, this is the publishing industry. You can't take bakers out of the bakery, all you can do is get the baking process closer to the customer.

In the case of publishing, you can't get the reader any closer to the author, otherwise the author would never sell any volume of books. Having read a few news stories, blogs and other commentaries on the subject, it seems that most people overlook the fact that the author's work is not the book, the book is a physical product that the publisher creates to convey the author's work into the reader's hands.

Projects like Unbound are not a revolution in publishing, and they don't replace a publisher. Unbound is a publisher, they just have a different business model, as outlined in my previous post.

Print costs are rock bottom. Cover prices and sell prices are rock bottom. Who do we cut out? The people who actually turn the manuscript into a saleable book? Or the people who take a cut just for moving the book from one place to another?

Why is Amazon moving into publishing? Because they know that it's the retailers and distributors who are the middle men.

Monday, 15 August 2011

They're At It Again

According to The Guardian:

"A class-action lawsuit has been filed in the US alleging that Apple and five major publishers "colluded ... to illegally fix prices" of ebooks."

Here we go again. The big publishers, in this case HarperCollins, Hachette Book Group, Macmillan, Penguin and Simon & Schuster are accused of conspiring with Apple to set prices and force Amazon out of its 'cut prices to win market share and expect the publisher to take the hit' business model.

The complaint centres on the agency model – used by Apple for iTunes and by most major publishers for ebook sales – in which the publisher, rather than the retailer, sets the retail price of ebooks.

It's interesting, because what they say about the agency model makes it sound as if the publishers are calling the shots. Not so.

Here's the way it works. Normally, we set the cover price and the retail discount level, and retailers can sell the book for whatever they want. Makes no difference to us if they make any money on it, we still charge them the same wholesale price.

But with agency pricing, we set the end user price, and the retailer, in this case Apple, takes their margin out of that. Essentially, their retail margins are protected by the fact that they tell us how much profit they want and we then have to price the book to allow us, and the author, to make some money too.

So agency pricing is not in the publisher's interests at all. Nor the authors. Guess who it benefits? Oh yes, Apple.

We have an iPad. Most of the time, iTunes doesn't work, and iTunes is the only way to get anything onto the iPad. The latest problem was a continuous loop of having to verify an email address that prevented logging into the iTunes Store. It seems that Apple's attitude is that their products are perfect, therefore everyone wants one, and all content producers want to work with them.

We don't like Amazon's cut price policy any more than anyone else does, except of course readers, who are always on the lookout for a bargain. But we protect ourselves against a financial loss by setting our retail discounts accordingly. In the past, we mistakenly joined Amazon's Advantage program. Guess who it's an advantage for? Amazon. On two books, we made a loss thanks to their non-negotiable 60% discount.

So now we treat Amazon like any other retailer, and everything works well. Customers still buy books, we get our wholesale prices, the author gets their royalties, and Amazon have to make a living like everyone else - by not abusing their suppliers.

Of course, in an agency pricing world, if we were to start talking to Apple and agreeing to fix prices, which would only happen if we were a really big publisher, then that wouldn't be fair at all. It would mean that Apple wasn't treating its supplier relationships fairly and equally. Could you imagine such a thing?

The lawsuit alleges that "the five publishers "feared" Amazon's move to price ebooks at $9.99 – a figure considerably below physical book prices. The pricing "threatened to disrupt the publishers' long-established brick-and-mortar model faster than [they] were willing to accept", and to set low consumer expectations for ebook prices."

Oh, shame. Don't we all feel sorry for them?

Monday, 1 August 2011

Publishers Still Control the Book Market

Once again, The Bookseller provides us with an interesting snippet of news about the progression of the publishing industry.

"Despite the collapse of two of the world's largest high street book chains the book publisher Penguin lost only £36m in sales in the first half of 2011, while profits narrowed marginally. Digital sales made up 14% of its overall business, resulting in total sales of £64m at a growth rate of 128%"

Despite the collapse? That would be like saying that despite the collapse of Marks & Spencer, sales of woolly jumpers were down only 5%, or despite the collapse of Tesco, people have surprisingly not starved.

I think that what this demonstrates is that the major publishers have the upper hand with the book stores. Clearly, the majority of Penguin's profits were generated as a result of its own marketing, not because readers go into book stores and have a browse around. When a reader wants a particular book and they find that Borders has disappeared, they just go somewhere else. Let's face it, people haven't stopped decorating just because Focus has gone. Our local focus now has a sign on it directing customers to the nearest B&Q.

I think that this demonstrates that the major book stores are just a shop window for the major publishers. Mind you, that's what I've been saying for the past ten years.

The only reason that book retailers like Waterstones buy books from self and independent publishers is to prevent the likes of Amazon from owning that share of the market; a market that is fast growing. Let's not kid ourselves that they actually support authors who choose not to publish with the dinosaurs.

What Penguin have demonstrated is that the retailers can fight amongst themselves; it really makes no difference to the book market.

Wednesday, 27 July 2011

Amazon Kindle - Winning the Content War?

We received an email this week from our Apple content distributor. Here it is:

As the demand to get content distributed and sold on Apple's iBookstore continues to grow, [distributor] is striving to meet our publisher partners' needs in the most efficient manner possible. In order to help plan and meet expectations, we'd like to ask your assistance. Please e-mail the number of titles that your company plans to distribute to Apple for the remainder of the 2011 calendar year to [someone's email address].

Is this true? Unlikely. It is more likely that Apple are pushing their distributors for sales forecasts, to test the impact on the market of their decision to prevent app developers from selling content direct to the actual person who owns the iPad outright and should be able to do whatever the hell they want with it.

Here is our reply:

In response to the email I received asking for [distributor] projections, I would like to say that I will be publishing 8 books between now and the end of the year, however I am supporting the Amazon Kindle platform as a priority because of the unexpected and unnecessary cost and complexity of supporting iBooks.

Specifically, I went to great lengths to ensure that my first iBook was fully compliant with the epub standard, only to find that Apple themselves don't comply with it, so I had to pay for [distributor] to make the conversion, and your technical people couldn't actually tell me what was wrong with the original, so I have no chance of correcting these errors myself, of which I am capable given the right information. So Apple have enforced a standard that they don't comply with, and they guard the information that is required for me to fix the problem, and I am not prepared to pay to have you convert every book for me when the conversion process for Kindle is quick, easy and reliable.

Please do pass this on, because I'm sure I'm not the only publisher with this problem. 


Cast your mind back a few years... What killed off Betamax in favour of the technically inferior VHS? Content. The studios licensed their content to the consortium of VHS developers, not Sony's Betamax. People couldn't get films, so they didn't buy the machines. Sony learned quickly, and bought Columbia Pictures so that they would never be denied content again.

Random House recently announced that they are putting their entire catalogue of 17,000 books onto the iPad. But for any publishers who don't deal direct with Apple, the Kindle is a much easier and more reliable option. Will this fragment the market? Or will it polarise the market into serious readers who will see the Kindle as a clear winner, or people who primarily want to play games and waste time on Facebook, and dip into the odd ebook here and there, who will go for tablet PCs. Note: Tablet PCs, not necessarily the iPad.

About 20 years ago, the mobile phone companies realised that whoever owned the device in your hand owned what you saw and heard. But wireless Internet is moving the goalposts again. That device could be any one of a number of things, from your phone to your tablet PC, even your television. This favours the content distributors.

Apple have played a very risky strategy; giving content and app development over to third parties, and then trying to control them with restrictive, unfavourable contract terms, based on the belief that Apple owns the world, therefore the developers have no choice but to comply. You want to sell your products? You have to play by Apple's rules, because they control the market.

Except, they don't.

They have scored some early wins by getting customers to fall in love with their products, but this will absolutely not last forever. How do we know?

When Ford's iconic XR3i ruled the suburban backstreets, every product had an 'i' on the end of its name.

When Sony's Walkman ruled the subways and classrooms, every product had 'man' on the end of its name.

When McDonalds ruled the world of crap jobs, every crap job became a McJob.

When Yahoo became My Yahoo, every website became 'My' website.

When the Internet came into the home, every tenuously related product had an "e" at the beginning of its name.

When Apple's iPod took the Walkman's crown, every product had an 'i' at the beginning of its name.

Apple is tightening its grip on the market. And what can you expect to happen next? The tighter Apple squeezes, the more of that market will slip through its fingers.

Changing My Mind About the Amazon Kindle

A while ago, I said that the Kindle is a pointless device given the price difference between something that only displays ebooks and a tablet computer that can do pretty much anything that any other computer can do.

However, I am beginning to change my mind.

Earlier this week, Apple announced that it is going to start enforcing its rules that mean that content must be acquired through iTunes, where Apple can of course make money. It would be like being forced to only by a BMW through a BMW dealer. OK, you might be able to live with that to get a BMW. But then you are also forced to buy your petrol (gas), car washes, bags of sweets and pine tree shaped air fresheners through the BMW garage too. You might feel that BMW were taking advantage of your allegiance to their brand.

Personally, I feel that Apple's philosophy is, "You bought an Apple. You love Apple. Apple is your life. You don't need anything else. We own you." They're like a paranoid, clingy, dependent lover that just happens to be holding a gun to your head.

Here's a snippet of the story from The Bookseller:

Apple is finally getting round to enforcing its new app purchasing guidelines after reports emerged over the weekend of direct purchasing links being removed from some third-party apps

E-book companies now have the option of selling direct through Apple's iTunes store at a cost of 30% per transaction, or hoping customers buy direct from their own stores and use the app only for reading the purchased material.

The simple fact it that no third-party aggregator can afford to pay a 30% fee for being the middle-man on a platform it does not own itself, meaning that in the short term the e-book market is going to be a less interesting environment for book readers and a less useful place for those interested in developing e-book apps.


To explain this simply, here's what has happened.

You go to the iTunes store, looking for ebooks. To read an ebook, you have to BUY an ebook app such as iBooks. Of course, the majority are free because the developer wants to make their money on ebook sales, not on the app itself. So you download the app.

You BUY some books for the app from iTunes, on which Apple makes a profit.

Inside the app is a link to find more books, which you can buy direct from the developer's website, which saves all the hassle of having to buy through iTunes, which normally involves the download failing half way through, you not getting a refund and not being able to re-download, so you have to buy another copy and then chase Apple for a refund.

So you buy the book on the developer's site and read it on your iPad.

Not any more. Apple are now forcing you to buy all content through iTunes and preventing you from buying content elsewhere.

Hang on.... We just paid £600 for the thing, and you're going to dictate where I can and can't get the stuff that I use it for?

Sorry, Apple, I just don't feel the same way about you any more... Now, put the gun down.

Wednesday, 8 June 2011

The Changing Face of the Book

Have you noticed that book covers have changed?

The predominance of cover 'art' is being replaced by a new design goal; big and bold.

Is this to make books stand out on book shelves more?

Not really.

Cover art, complex designs, small or script titling, even subtle photographs are perfect for when the reader picks up the book before choosing to buy it; at an airport book shop, typically.

But these kinds of covers are next to useless, illegible, in the place that most people will see the book - on a web page.

Huge, clear, colourful text with a title that fills the entire front of the book, simple geometric designs and high contrast covers are the order of the day.

In the 'flesh', they might look garish but as a thumbnail image on a web page, they are competing with the site's own branding and adverts.

The Internet has led to many changes in design philosophy in all kinds of areas; writing, graphic design, user functionality, and so book cover design is simply one more area that the Internet is now influencing.

So remember, don't judge a book by its cover.

Thursday, 14 April 2011

Amazon Kindle is Dead... Long Live the Tablet PC

We had an iPad for a year and now we have an iPad 2. It's about £150 cheaper than the original for the same spec and a lot of the original design flaws have been solved - you can actually hold it, and the smart cover works very nicely.

The original iPad's back was shaped like an oily banana and while it looked sleek, it was impossible to hold on to, so we added a leather case that just made the thing so bulky. Yes, you could prop it up to watch videos or type, but far from ideal. Like putting disabled hand rails on an Aston Martin to make it easier to get out of.

The new iPad 2 has a smart cover - £60 for a leather one! - but worth it because it is so neat and tidy, and as the iPad2 has a flat back, it folds away neatly when you're using the iPad. You can have a £30 plastic version, but the colour range is the same as B&M have chosen for their silicone spatulas. Not classy.

What has this got to do with Kindle?

Well, for £111 you can buy the Amazon device. The battery lasts a long time, and all it does is read ebooks.

The iPad was £480 for the 32Gb wifi version, from Tesco, or any other retailer thanks to Apple's price fixing.

To be honest, the iPad 2 doesn't do anything the iPad didn't do. It's just better at it.

The Kindle's battery last for weeks thanks to its e-ink screen technology, very handy for your holidays, if you're staying somewhere that has no electricity, I guess. I think most people could manage to charge their tablet computer overnight, along with their mobile phone and mp3 player.

And there's the problem. Wherever you go, you have other devices that will need charging almost every day, so is it really a problem to charge your tablet computer? Especially when you will also be reading your emails, watching videos and listening to music on it?

Disgo's Tablet 6000 costs only £98 from play.com - that's £13 less than Kindle. Yes. it's only got 2Gb of storage built in and the screen resolution isn't a patch on the iPads but you can read your emails, watch videos, listen to music, browse the internet and read ebooks for less money than a Kindle.

Of course, there are more expensive tablet PCs too, running Linux or Google's Android OS. However, the price plummet of Apple's iPad 2 will force down the price of clones too. We'll see a whole flock of sub £200 tablets on the market by the summer, we reckon.

As a publisher, the devices that people read ebooks on directly affects the adoption of ebooks. ebooks might be a wonderful evolution of the publishing industry, but if people can't conveniently read them, they won't catch on.

We think that buying an Amazon Kindle is like buying your children a Vtech laptop. Why would you? It's more expensive than a real laptop, and it doesn't do anything useful!

But wait, you say, a VTech Super Student Laptop is only £50. It has a matchbox sized black and white LCD screen and doesn't do anything that you actually want your children to learn, such as how to order stuff off ebay with your credit card.

And you can't even buy a laptop for £50, can you?

Yes, you can. £50 buys you a very nice second hand laptop from the wonderful department store in the sky, ebay.

What about the cost of software?

Load the bargain laptop with the wonderful, free Ubuntu, a user friendly version of Linux, the absolutely free and fabulous operating system. Free office software, free everything. Does more than Windows. More reliable. Free. Easier to use. Free. Did we mention that it's free?

You have absolutely no excuse for not getting your children a real laptop, so why on Earth would you buy an Amazon Kindle just to read books on?

Sorry Amazon, considering that you fancy yourselves as a market innovator, you are five years late to market with the Kindle.

Our prediction is that the Kindle will go the way of the Sinclair C5, the Tandy TRS-80, the Psion palmtops and pretty much any kitchen appliance that you bought from QVC.

Only buy a Kindle if you want to show your grand children the product that killed the mighty Amazon.

Wednesday, 9 March 2011

ebook adventures

We've been working long and hard to get two new ebook formats into production; Amazon's Kindle format and Apple's iBooks format. They're similar but different enough to create a whole host of file conversion problems.

Some of this post is rather technical, which is aimed at anyone who is having similar problems and understands what we're babbling about.

Our first ebook release is The Pitching Bible by Paul Boross. It's a 70,000 word book with around 100 images, so it was quite a challenge to format it correctly.

ebook readers such as iPads, Kindles and a whole host of less popular devices as well as software readers for PCs share a fundamental design principle; they display text. Because the file format used for web pages, HTML, is a ubiquitous and simple text formatting language, it's perfect for use in ebook readers. An ebook is essentially a mini website stored locally on the ebook reader. Whilst Apple's iPad is a complex product capable of displaying many different file formats on its high definition screen, Amazon's Kindle uses e-ink technology. Its power consumption is tiny, giving you enough battery life to last through your summer holiday, but it can only display text and greyscale images.

The majority of ebooks are text only, so support for images in an ebook format is actually quite messy.

Here's the meandering and torturous route that we took to finally get everything working.

First; Amazon. Amazon like to hold their cards very close, so they let you upload a 'raw' HTML file which they kindly convert for you. A helpful hand? Maybe, or another way to look at it is that all Kindle conversions go through Amazon which means that they have total control over distribution and therefore royalties. You can't load an ebook onto your Kindle without going through Amazon. Whilst we could debate Amazon's business practices, from a technical point of view, this ebook was relatively easy to set up. The only downside is that you can't fiddle with the formatting; once it's uploaded, you have to wait for it to be approved before you can then upload a revised file, so if the formatting isn't quite right then it's easier just to leave it alone. Amazon don't make life easy when you're a perfectionist.

Apple's iBooks are far more complex. Apple use a 'standard' format called epub which, apparently, is the future of the ebook format. It's much more complex, so what can it do that good old HTML can't? So far, we can't find anything. It is, however, much more difficult to set up.

We use OpenOffice for the actual writing and formatting, and export the book as a HTML file. Then we used a piece of software called eCub to convert the HTML book to an epub file. Then we used another piece of software called epubchecker to tell us everything that was wrong with the ebook. Finally, a piece of software called Sigil allowed us to make the changes to correct the errors.

We went through about 20 file conversions before realising that the strange and meaningless errors displayed by the iPad were caused by exporting the book from OpenOffice as HTML instead of the more complex XHTML, even though eCub is supposed to convert HTML to epub. An epub file is actually just a renamed XHTML file, with all of the supporting files such as images packed inside.

OpenOffice fills the exported XHTML files with an unbelieveable amount of junk; formatting and styles, peculiar 'span' tags that only contain apostrophes and other miscellany. This creates two problems. Firstly, all of this hidden text doubles the file size. Secondly, the hidden text isn't actually hidden. Whereas a web browser wouldn't display all of the formatting, the iPad displays lots and lots of empty space instead. So, we went through and manually took all of the unecessary formatting out. Perfect!

The next problem was images. We create images for books using Inkscape, a SVG drawing program. Images are output in .png format and imported into OpenOffice. Being lazy, I make the images bigger than necessary and size them in OpenOffice so that their resolution is always more than 600dpi for printing. The problem with this is that when OpenOffice converts the file to HTML or XHTML it exports them at full size with image 'width' and 'height' tags to resize them. On the iPad, the images looked terrible. The first solution I tried was to resize all of the images manually and then take out the width and height attributes of the 'img' tag, however this just resulted in the iPad not being able to display the book at all. So we bit the bullet and re-inserted all of the images back into OpenOffice at the correct size so that OpenOffice would format them at 100% of their original size. In OpenOffice, the images were tiny and most were completely illegible. Yet when exported to XHTML, they all displayed at the correct, glorious size. In future, we'll be creating images at just the right size in the original document.

Once we had the image size issue fixed, we went through the OpenOffice - eCub - epubchecker - Sigil sausage machine again and the iPad opened the epub file perfectly.

So, finally, we have our first working epub iBook. The next challenge is to get Apple to accept it into the iBookstore, so we'll keep you posted with our continuing adventures.

Friday, 4 February 2011

Amazon Woes

We've had a running issue with Amazon now for some months, so we're posting our tale of woes in the hope that you'll think twice before putting any of your eggs in Amazon's basket.

Firstly, our books are available through any book shop, anywhere in the world. Unfortunately, Amazon have adopted a very aggresive purchasing strategy in order to buy their way into the online retail market, and they are probably now the most recognised brand as a result.

Amazon dictate discounts and don't actually tell you what discount they're taking until up to 90 days after a book is purchased. They demand bigger discounts than any other retailer, and that is how they were able to buy their way into the book market by undercutting the traditional retailers.

The problem we have is that Amazon tried to order a copy of The Pitching Bible and the order failed because the wholesaler sent it to wrong distributor. The wholesaler cancelled the order without letting either us or the customer know, and Amazon then market the book as unavailable, which is obviously not good for customer confidence.

We contacted Amazon and asked them to correct this information, and they replied that the book isn't available.

We replied that, as the publisher, we're fairly confident that the book IS available.

Amazon replied that the book isn't available.

This little cycle went on for some weeks. It seems that the first hurdle to get over with Amazon is getting them to look at the issue rather than fobbing you off with an automated reply.

The next step was that Amazon took the book off sale altogether! Where it had originally been listed as available to order with an unknown delivery time, now you couldn't even buy it at all! We added a marketplace listing so that we can at least offer customers a way of getting the book.

So, another email to Amazon. I said that Amazon's book data is out of date. They replied by saying that the wholesaler said the book is not available. This infuriated me, as I had also spoken to the wholesaler and they confirmed the book is indeed available.

I sent Amazon the data record from Nielsen who supply ordering data to book stores, which showed the title as available.

Amazon replied saying that they didn't know what my enquiry was about!!

Aaarrrgghhhhh!

I'm getting to the point where I'm going to drive to Slough and physically shake someone upside down by their ankles until they take their heads out of their backsides and actually look at the real time ordering data from Nielsen.

I don't expect this to be resolved anytime soon, so the moral is, please stay away from Amazon. They don't matter, they are a nightmare to deal with, they don't control the market and they don't need your business.